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Helping electric and gas retailers, electric wholesalers, and end users improve business through reasonable back office costs and risk management.



Retail Energy Back Office, LLC
610 Phoenix Drive
Ann Arbor, Michigan 48108

Phone: 734-973-8987
Toll Free: 866-860-1398
Fax: 734-477-5490

About REBO

REBO was formed in 2001 by Thomas E. Root to use his skills and experience to help players in the deregulated electric market develop or improve their information systems. Prior to forming REBO he ran the deregulated retail electric back office at DTE Energy providing marketing support, competitive intelligence, and information and management systems services.

He led the retail back office operations for DTE Energy Marketing and provided data management and forecasting services to DTE Edison America, DTE Energy Trading and Green Mountain Energy. His group provided ever increasing services to these companies as the managed sales volume grew by 250%/yr. Using a phased approach to system development around a customer information core, he built and implemented a marketing back office system at a fraction of the cost of commercial products, and reduced $/MWh operating cost by 90% over three years.

REBO's experience in information and management services includes development, implementation and integration of offer management, contract and agreement management, EDI and XML certification and processing, forecasting, billing, accounting, reconciliation and risk management. REBO brings over 42 years of experience in the electric industry with over 17 years of experience in back office management, operation and system development in deregulated electric markets.

We have experience with deregulated electric markets in Delaware, Maryland, Michigan, New Jersey, New York, Ohio, Pennsylvania, and Texas.

REBO has data management and forecast experience for natural gas with Dominion East Ohio and Columbia of Ohio in Ohio, and Southern California Gas and Pacific Gas & Electric and California.

REBO has extensive experience in implementing New Energy Associates (NEA) RetailOffice® software. We have:

  • Developed utility specific configuration documents providing NEA with the functionality, data sources, and reporting requirements,
  • Developed and implemented data testing and cleaning to assure complete and accurate inputs to the forecasting module,
  • Developed multi-stage testing plans to assure that the system has been configured as specified, including data acquisition and processing, and
  • Rigorously and systematically implemented the testing plan to verify that the system is performing per configuration specifications and to establish expected forecasting accuracy.

REBO has provided products and services to AEP Retail, ANC Retail, Commerce Energy, Cook Inlet Power, CSMS&T, Dillon Energy Services, DTE Electric America, DTE Energy Marketing, DTE Energy Trading, Green Mountain Energy, National Technical Systems, Strategic Energy, and WPS/Quest.